Process & Pricing | The Modern VA

How We Work

At the core of our service is simplicity and efficiency. Each client is assigned a dedicated Account Manager, who will act as their sole point of contact. This ensures seamless communication and reduces your workload.

Here's how it works:

Your Dedicated Point of Contact:
Your Account Manager will handle all communication, task tracking, and updates. They are available for direct messaging and catch-up calls to ensure your needs are met efficiently.

Broad Expertise, Simplified Access:
While your Account Manager is skilled in basic administrative and management support, specialised tasks (e.g., recruitment, social media design, or video editing) will be delegated to the appropriate team expert. Your Account Manager will coordinate the process, liaise with the team, and deliver polished, finalised drafts or solutions for your approval—no need for you to manage multiple contacts.

Our model ensures that you have access to a wide range of skills without the hassle of coordinating multiple team members. Your Account Manager is here to take tasks off your plate, so you can focus on what matters most.

Process

We’ve designed a seamless and efficient process to ensure you get the best possible support from The Modern VA. Here’s how we work with you:

Step 1: Initial Consultation

We start with a complimentary call to understand your unique needs, challenges, and goals.

This is where we:

Learn about your business and current workflows.
Identify key areas where we can support you.
Discuss your priorities and desired outcomes.

Outcome: A customised action plan tailored to your requirements.

Step 2: Assigning Your Account Manager

Once you’re onboard, we match you with a dedicated account manager who will act as your primary point of contact.

They will:

Coordinate all your tasks and projects.
Keep you updated on progress.
Ensure consistent and high-quality support.

Outcome: A trusted partner who understands your business and manages your workload seamlessly.

Step 3: Setting Up Platforms & Processes

We collaborate with you to implement efficient workflows and tools to maximise productivity.

This includes:

Setting up or optimising platforms like task management tools, CRMs, and communication channels.
Establishing streamlined processes to save time and reduce friction.
Ensuring data security and compliance with best practices.

Outcome: A smooth, organised system for managing your tasks and projects effectively.

Step 4: Ongoing Support & Updates

Your account manager will oversee day-to-day operations while keeping you informed with regular updates.

Here’s what you can expect:

Proactive communication and problem-solving.
Monthly check-ins to review progress and adjust as needed.
Flexible support that evolves with your business needs.

Outcome: Peace of mind knowing your business is running smoothly and efficiently.

Step 5: Results & Growth

As we handle the complexities, you’ll have more time to focus on your strengths and scale your business.

Throughout our collaboration, we evaluate:

The impact of our support on your business goals.
Opportunities for further optimisation.
Collecting feedback and testimonials to refine our services.

Outcome: A stronger, more efficient business ready to grow.

Pricing & Packages

At The Modern VA, we offer flexible pricing to suit your needs:

Hourly Rate: Our standard rate is £15 per hour for ongoing support and services.
Niche Projects & One-Offs: For specialised or one-time projects, we will provide a tailored estimate based on the scope and requirements.
Retainer Pricing: For clients with ongoing projects or recurring needs, we offer retainer pricing options. These packages are designed to offer cost-effective solutions and consistent support, allowing us to work closely with you on long-term goals.

We believe in transparency and flexibility, so we’ll work with you to find the best pricing model that fits your needs and budget.